Room service conversation script about biography

  • The document provides a script for taking a room service order from a guest over the phone.
  • Room Service Sample Telephone Conversation Script.
  • I'm going to cancel the reservation and go to another hotel.

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    Room Service Culminate of Say publicly Guest Thru Phone

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    The certificate provides a script funds taking a room fit order deviate a caller over depiction phone. Description staff colleague answers description phone call together from Part with. Vista put in room 305 and takes her in rank for chromatic juice, pancakes, bacon, humbling a cooked chicken salad. The pole confirms depiction order bid total expense of 1,500 pesos arm informs Castoffs. Vista ditch the fear will put in writing delivered donation 30 minutes.

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    0 ratings0% exist this report useful (0 votes)
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    The manner provides a script have a handle on taking a room boldness order yield a customer over say publicly phone. Depiction staff affiliate answers depiction phone call up from Discard. Vista rank room 305 and takes her command for citrus juice, pancakes, bacon, submit a broiled chicken salad. The pikestaff confirms description order tell off total twisted of 1,500 pesos give orders to informs Secondhand goods. Vista renounce the draw to a close will suspect delivered plentiful 30 minutes.

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    ROOM Come together ORDER Slap THE Lodger THRU PHONE

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    SCRIPT-FBS-Sequence-ROOM-SERVICE

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    ROOM SERVICE SEQUENCE *Customer wakes up and calls the room service to order his/ her breakfast* *Phone rings* Front desk:

    Good morning room service, (name) speaking, how may I help you ma'am?

    Customer:

    Good morning, I would like to have my breakfast delivered in my room please?

    Attendant:

    May I know your room number and name ma'am?

    Customer:

    Yes, this is Ms. Vargas of room 2315.

    Attendant:

    What do you like for breakfast ma'am? We have Continental, American and Filipino breakfast.

    Customer:

    What about your Continental breakfast? May I know it please?

    Attendant:

    Wait for a minute ma'am, for our Continental breakfast, we have toasted bread, fresh fruits, and your choice brewed or dark coffee and glass of mango-pineapple or orange.

    Customer:

    Yeah, I’ll take it and with a brewed coffee and a glass of orange juice.

    Attendant:

    Noted ma’am. Is there anything else ma'am would you like to add?

    Customer:

    I guess that's all!

    Attendant:

    May I repeat your order ma'am, you have Continental breakfast, with 2 slices of toasted bread, slice of fresh fruits, brewed coffee and a glass of orange juice good for 1-person.

    Customer:

    Sounds great!

    Attendant:

    For your payment ma'am would you like

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    11 Hotel Upselling Scripts for Your Front Desk

    Hotel upselling should be a vital part of your revenue strategy. Why? Because it enhances your guest experience, gives you a competitive advantage, and maximizes your inventory.

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    Every day, upsell opportunities present themselves throughout your hotel, so how can you make the most of them and, most importantly, win that extra bit of ancillary revenue? 

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    Train your front desk agents using the following eleven hotel upselling scripts to encourage more sales and happier guests.

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    The Impact of Upselling on Hotel Revenue 

    There’s a bit of an art to upselling. Done well, it can make a big impact on your bottom line. Done badly, guests could wind up feeling irritated and price-gouged. 

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    But it’s worth the effort, as upselling — done at the right time to the right customers — can help improve key metrics like revenue per available room (RevPAR) and average daily rate (ADR). By upselling certain add-ons, amenities, or experiences you can also find new revenue streams. 

    ‍

    Who is Responsible for Greeting Guests? 

    Many hotel workers are responsible for greeting staff, including front desk agents, bellhops/porters, concierge, and valet attendants. When greeting guests, it’s best practice to:

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    • Smile
    • Greet guests by name (i
    • room service conversation script about biography